Shipping Policy

Thank you for choosing Burnt Soul for your online shopping needs. We are committed to providing you with exceptional service, including reliable and efficient shipping. Please take a moment to review our shipping policy to understand how we handle shipping and related matters.

Shipping Destinations 

We currently offer global shipping. Please ensure that you provide accurate shipping information to avoid any delays or issues. We are unable to deliver to PO boxes.

Processing Time 

Orders are typically processed within 1 working day after payment confirmation. Please note that during peak seasons or special promotions, processing times may be slightly longer.

Shipping Methods and Estimated Delivery Times

We offer several shipping options to cater to your preferences. The estimated delivery times for each shipping method are as follows:

• Standard UK Shipping: 1-3 working days
• Next day UK Shipping: 1 working day (order Mon-Fri, Delivered Mon-Sat)
• Express International Shipping: See the shipping page for country delivery times.

Please note that these are approximate delivery times and may vary based on factors beyond our control, such as customs delays or adverse weather conditions.

Shipping Charges

Shipping charges are calculated based on the selected shipping method, total order value and the destination of your order. You can view the shipping costs at the checkout before finalizing your purchase.

Order Tracking 

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package's progress. Please allow some time for the tracking information to be updated after the package is shipped.

Customs and Import Duties

For international orders, customs and import duties may be applicable. Depending on the country of purchase, these fees will either be included in the total or you will have the option of adding these charges to your order. You will see the breakdown of the costs at the checkout.

Address Accuracy

It's crucial to provide accurate shipping information during checkout. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses. If you need to make changes to your shipping address, please contact our customer support as soon as possible.

Shipping Notifications

We will keep you informed about your order's status via email or SMS. You will receive notifications for order confirmation, shipping confirmation, and tracking information updates.

Shipping Restrictions

Certain items may have shipping restrictions due to legal or logistical reasons. Please refer to individual product pages for any such restrictions.

Lost or Damaged Items

In the unlikely event that your package is lost or arrives damaged, please contact our customer support within 28 days of receiving the item. We will work with you to resolve the issue promptly.

If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer support. 

Contact Information

Burnt Soul Limited
Email: joinus@burntsoul.com
Address: Unit 29, Filwood Green Business Park, Filwood Park Lane Bristol, BS4 1ET
Phone: +447497801699

Last Updated: 03/08/23