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Returns

We hope you love your Burnt Soul purchase to bits but if it's not quite right, simply return the item/s to us in their original condition* within 14 days of receipt for a refund or within 30 days for an exchange or credit note. 

UK Returns

International Returns

*Note: when trying on our pieces, please ensure that you are not wearing perfume, deodorant or creams that may leave a scent or marks on the item. We will be unable to accept the return of any item where there's evidence that these instructions have not been followed. For items that are returned in an unsaleable condition, there will be a £10 dry cleaning fee deducted and if, after cleaning, the item is still deemed non-saleable, we will contact you to discuss further.

FAQ'S

Can I return custom made, bespoke or altered items?

Any piece which is made up of your specific requirements, like a change of leg length, panel swap or bespoke catsuit, are non-returnable. Items that are made to order (made after purchase), like kids catsuits or the Stargazer catsuit, are still returnable.

When will I receive my refund?

We process all refunds between 1-3 working days from receiving the item/s. If you've not had a notification or update from us after 3 working days from the expected return delivery date, please check your tracking and email returns@burntsoul.com to confirm whether we have received the return. 

Can I exchange my item?

We will cover the cost of re-delivery for an exchange if you require a different size in the style you originally bought. In the event that we don't have your alternative size in stock, we will contact you for further instruction. 

I think my Item is faulty

If you believe the item you received is faulty, please contact returns@burntsoul.com quoting your order number, name, details of the product and the fault. Any pictures that you could send would be very helpful.

Repairs

We've all been there... there's no such thing as too much fun but sometimes your Burnt Soul may get into some trouble. We hate the thought of a good catsuit going to waste so if you need a panel replaced or seams restitching then send us an email here and we can quote for the repairs. 

I received the wrong item

If the item you received is not what you originally ordered, please contact returns@burntsoul.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

My item wasn't delivered

If, in a rare event, the shipment is not delivered within the guided timeframe given, please contact joinus@burntsoul.com to notify us. Whilst these guidelines are usually accurate, unless guaranteed Next Day delivery or Express with DHL, they are only a guideline. An item won't be deemed lost until 7 working days after the due date in the UK and 10 working days after the due date for the international post.  For up to date tracking on your parcel follow the tracking link we will have sent you once the item is despatched. Please check your junk if you can't see it immediately.

If we receive your parcel back from our courier as the address was given was incorrect, you will be responsible for the cost of reposting.

We're not responsible for stolen parcels or delays by the courier.

Can I cancel my order?

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for a full refund. 
Order cancellations must be made in writing, quoting your order number to returns@burntsoul.com. If the item has already been posted then you will be liable for the cost of postage. You are also responsible for returning the item to us.

Return address

Burnt Soul Returns
157-179 Kingsland Road
Bristol
UK
BS20QW
Sizing

Below is a size chart to guide you to your best Burnt Soul size along with some information of the different types of fabrics we use.

Fabrics - The amount of stretch you have in different styles will depend on the fabric it's made from.

Foils - We use a few different types of foils in our designs and they all act slightly differently. The black snake print we use for the Siren Catsuits is the most stretchy fabric we use but the rest of the foils tend to have less stretch due to the glue and foil coating.

Prints - The lycra we have recently started using for all our prints is a recycled Life Lycra. This is less stretchy compared to the Lycra we have used previously so if you're a repeat customer, you may feel the difference when buying the same sizes.

Sequins - The sequin fabric we use is embellished onto stretchy mesh so it has less stretch and acts differently compared to the Lycra catsuit. Whilst we have tried to allow for this in the sizing, if you're in between sizing then we suggest going for the larger size.

Leg length - All of the legs are cut more on the longer side and are comfortably suitable for an inside seam of 28"-35". Rebecca pictured here is 5'5" and we did roll these under by a few inches. If you want these tailored to your length click here to add an alteration along with the purchase of your catsuit. This will make the piece non-returnable.

Long torso - Due to the cut, the backless catsuits offer a lot more give so these are recommended for a longer body. We will also be offering torso alterations very soon!

Please contact us for more information or advice on sizing.

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