We hope you love your Burnt Soul purchase to bits but if it's not quite right, simply return the item/s to us in their original condition* within 14 days of receipt for a refund or within 30 days for an exchange or credit note.
When trying on our pieces, please ensure that you are not wearing perfume, deodorant or creams that may leave a scent or marks on the item. We will be unable to accept the return of any item where there's evidence that these instructions have not been followed.
For items that are returned in an unsaleable condition, there will be a £10 dry cleaning fee deducted and if, after cleaning, the item is still deemed non-saleable.
Still got a question? Check out our FAQs page for more information.