Returns & Exchanges

We hope you love your Burnt Soul purchase to bits but if it's not quite right, simply return the item/s to us in their original condition* within 14 days of receipt for a refund or within 30 days for an exchange or credit note.

When trying on our pieces, please ensure that you are not wearing perfume, deodorant or creams that may leave a scent or marks on the item. We will be unable to accept the return of any item where there's evidence that these instructions have not been followed.

For items that are returned in an unsaleable condition, there will be a £10 dry cleaning fee deducted and if, after cleaning, the item is still deemed non-saleable.

Still got a question? Check out our FAQs page for more information.

UK Returns

UK returns are free of charge and tracked with Royal Mail.

To return an order from the UK, simply log in to your Burnt Soul account and follow the steps to notify us which items are to be returned.

Next, click the second button below and following the instructions on our Royal Mail portal.

Once printed - Fix the label to the front of your parcel and drop off at any post office.

No printer? No problem... just follow the instructions on the portal.

Notify us

Generate shipping label

International returns

To return an order from abroad, simply log in to your Burnt Soul account and follow the steps to notify us which items are to be returned.

We do not cover the returns postage from outside the UK.

International returns are the responsibility of the purchaser so we suggest insuring the return to cover against loss or damage.

Make sure you mark the goods as 'Returned goods', otherwise you may be liable for import charges.

Address: Burnt Soul Returns, 159-179 Kingsland Road, Bristol, BS2 0QW

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