Covid-19 post update

Returns

We hope you love your Burnt Soul purchase to bits but if it's not quite right, simply return the item/s to us in their original condition* for a refund - see below for return time windows as these differ for UK and international orders.

**COVID-19 UPDATE** Due to the current situation, we understand it isn't as straightforward to send items back to us. If you do need to return items but are unable to get out, please send us an email letting us know within the return time frame (depending on your location). As long as we receive the email within that time we will be able to honour your refund

UK Returns

  • UK returns are free of charge and tracked with Royal Mail*
  • Simply generate a label by clicking on the link below and following the instructions on our Royal Mail portal
  • Fix the label to the front of your parcel and drop off at any post office
  • You have 14 days from receipt to return for a full refund or within 30 days for an exchange  
  • No printer? No problem... just follow the instructions on the portal

International Returns

  • International returns are the responsibility of the purchaser so we suggest you insure the return to cover against loss or damage
  • Securely repackage your items back in the original packaging and add the return address below 
  • Make sure you mark the goods as 'Returned goods', otherwise you may be liable for import charges
  • Lastly, click on the button below and let us know what you're returning to us
  • International customers have 20 days from receipt to get their item/s returned to us for a full refund or within 36 days for an exchange or credit note

Burnt Soul Returns
157-179 Kingsland Road,
Bristol
BS2 0QW, UK

 

*Note: when trying on our pieces, please ensure that you are not wearing perfume, deodorant or creams that may leave a scent or marks on the item. We will be unable to accept the return of any item where there's evidence that these instructions have not been followed. For items that are returned in an unsaleable condition, there will be a £10 dry cleaning fee deducted and if, after cleaning, the item is still deemed non-saleable, we will contact you to discuss further. We also reserve the right to limit the number of free returns and exchanges.

FAQ'S

Can I return custom made, bespoke or altered items?

Any piece which is made up of your specific requirements, like a change of leg length, panel swap or bespoke catsuit, are non-returnable. Items that are made to order (made after purchase), like kids catsuits or the Stargazer catsuit, are still returnable.

When will I receive my refund?

We process all refunds between 1-3 working days from receiving the item/s. If you've not had a notification or update from us after 3 working days from the expected return delivery date, please check your tracking and email returns@burntsoul.com to confirm whether we have received the return. 

Can I exchange my item?

We will cover the cost of re-delivery for an exchange if you require a different size in the style you originally bought. In the event that we don't have your alternative size in stock, we will contact you for further instruction. 

I think my Item is faulty

If you believe the item you received is faulty, please contact returns@burntsoul.com quoting your order number, name, details of the product and the fault. Any pictures that you could send would be very helpful.

Repairs

We've all been there... there's no such thing as too much fun but sometimes your Burnt Soul may get into some trouble. We hate the thought of a good catsuit going to waste so if you need a panel replaced or seams restitching then send us an email here and we can quote for the repairs. 

I received the wrong item

If the item you received is not what you originally ordered, please contact returns@burntsoul.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

My item wasn't delivered

If, in a rare event, the shipment is not delivered within the guided timeframe given, please contact joinus@burntsoul.com to notify us. Whilst these guidelines are usually accurate, unless guaranteed Next Day delivery or Express with DHL, they are only a guideline. An item won't be deemed lost until 7 working days after the due date in the UK and 10 working days after the due date for the international post.  For up to date tracking on your parcel follow the tracking link we will have sent you once the item is despatched. Please check your junk if you can't see it immediately.

If we receive your parcel back from our courier as the address was given was incorrect, you will be responsible for the cost of reposting.

We're not responsible for stolen parcels or delays by the courier.

Can I cancel my order?

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for a full refund. 
Order cancellations must be made in writing, quoting your order number to returns@burntsoul.com. If the item has already been posted then you will be liable for the cost of postage. You are also responsible for returning the item to us. 

Sizing
Ladies sizing chart
 Size Bust in Inches

Bust in CM

 Waist in Inches
Waist in CM 		Hips at widest part in Inches Hips at widest part in CM
UK 4-6 31 79 24 61 34 86
UK 6-8 33 84 26 66 36 91
UK 8-10 35 89 28 71 38 96.5
UK 10-12 37 94 30 76 40 102
UK 12-14 40 102 33 84 43 109
UK 14-16 43 109 36 91 46 117
UK 16-18 46 117 39 99 49 124
UK 18-20 50 127 43 109 53 135
UK 20-22 54 137 47 119 57 145
Taking the correct measurements

When measuring your bust and hips, make sure its on the widest parts (i.e. not under the bust or on the hip bone). Measurer your waist at the smallest point just above your belly button.

For sizing information tailored to specific fabrics and styles please read the various info tabs within the products. For more information on fit you can also check out our blog, Burnt Soul Sizing - The perfect fit.

If you're looking to make changes to a current design then see our Customise your Catsuit product for more info.

Ladies conversion size chart
 UK US EU AUS
UK 4-6 0-2 US 32-34 EU 4-6 AUS
UK 6-8 2-4 US
34-36 EU
6-8 AUS
UK 8-10 4-6 US
36-38 EU
8-10 AUS
UK 10-12 6-8 US
38-40 EU
10-12 AUS
UK 12-14 8-10 US
40-42 EU
12-14 AUS
UK 14-16 10-12 US
42-44 EU
14-16 AUS

Kids size chart
Babies 6-9 months 9-12 months 12-18 months 18-24 months
Height 29"/74cm 30.5"/78cm 32"/82cm 33.5"/86cm
Chest 18.25"/46.5cm 19"/48.5cm 20"/50.5cm 20.75"/52.5cm
Hips 18.5"/47cm 19.25"/49cm 20"/51cm 21"/53cm 

Kids 2-3 Years 3-4 years 4-5 years 5-6 years 6-7 years 7-8 Years 8-9 Years 9-10 Years 10-11 Years
Height 34.5"/87.5cm 37.5"/95cm 40.5"/103cm 43.5"/110.5cm
46.5"/118cm		 49.5"/126cm 52.5"/133.5cm 55.5"/141cm 58.5"/146cm
Chest 21"/53.5cm 22"/56cm 23"/58.5cm 24"/61cm 25"/63.5cm 26"/66cm 26.75"/68cm 27.5"/70cm 28.25"/72cm
Hips 21.5"/54.5cm 22.25"/56.5cm 23.25"/59cm 24.25"/61.5cm 25.25"/64cm 26.25"/66.5cm 27.25"/69cm 28.75"/73cm 30"/76cm