Shipping

UK Shipping

All UK orders are sent with Royal Mail.

The standard service is sent with Royal Mail 24. This sees 90% of parcels reach their destination within one day but this is not guaranteed and not fully tracked. The tracking sent once posted will alert you to when your parcel has been sent and when delivery is either made or attempted.

During busy periods like Black Friday and Christmas, you may experience much longer delays on the standard service.

Shipping service	Tracked	Shipping times	Order by...	Cost
Standard Shipping	Partial	1-3 working days	2pm	£4.50
Standard Shipping	Partial	1-3 working days	2pm	Free on orders over £200
Next day - Guaranteed by 1pm	Full - Signature Required	1 day - Monday to Saturday	2pm	£8.50

Head to the bottom of the page for our FAQs.

International Shipping

All of our International shipments are sent via Royal Mail and DHL. The post cut off time for both of these services is 3pm.

Duties & taxes will not be included in the final price. Click HERE for a duties and VAT calculator.

Country	Shipping times	Duty free shopping limits - Other fees may apply	Cost
Ireland	3-5 working days*	€150	€11 euro - Free on orders over €200 euro
Europe	3-5 working days*	See duties calculator	€11 euro - Free on orders over €200 euro
USA	5-8 working days*	$800	$11 usd - Free on all orders over $100 usd
Canada	5-10 working days*	$20	$15 cad - Free on orders over $250 cad
Australia	7-14 working days*	1000 aud	$20 aud - Free on orders over $400 aud
Denmark	3-5 working days*	DKK 1,150	150 dkr - Free on all orders over 1500 dkr
Switzerland	3-5 working days*	CHF 300	15 chf - Free on all orders over 200 chf
Rest of world DHL express shipping	7-14 working days*	See duties calculator	Calculated at checkout

* If you live in a remote area there may be an additional day for delivery required

FAQs

My parcel hasn't arrived, what do I do?

First, check your tracking. You should have received an email and/or SMS containing a tracking link. If this doesn't help, please check with your local Royal Mail delivery office – they may have attempted delivery when no one was home. They should leave a card to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, in case your postman has delivered to them.

If there is still no sign of your package, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.

I put the wrong address on the order, can I amend it?

If the order is yet to go out then let us know as soon as possible and we can amend the details as long as the order is still with us.

Once sent, we're unable to amend any details.

Do I need to pay customs duties/import fees on my purchase?

As of the 24th of October 2023 - you will no longer be able to pre-pay your duties and taxes at the check out. You will be notified of these charges before the item is delivered. Please see your local government website for more information.

As a business, we are unable to class parcels as gifts.

Can I collect direct from you?

If you would like to collect your order please select the collection option at the checkout. Same day collection is for non-customised items only.

Once your order is ready we'll send you an email when it's ready to pick up.

Our studio opening times are Monday - Friday 8am to 4pm, this does not include public holidays.

Click here for address and contact details.

What shipping service are parcels sent with and will I get updates?

UK: Standard orders are sent via a semi-tracked service with Royal Mail. You will receive your tracking number and shipping updates by email or SMS when your order is dispatched and delivered.

Next day orders are sent via a fully-tracked service with Royal Mail. You will receive your tracking number and shipping updates by email or SMS when your order is dispatched and out for delivery.

International: Orders are sent either by Royal Mail International or via DHL. Both are tracked services. You will receive your tracking number and shipping updates by email or SMS when your order is dispatched and out for delivery.

Can I return my Item?

Check out our returns page for all the info you'll need.

Can I use a PO box as an address for my order?

We're unable to use PO boxes for sending international parcels via DHL but we can use them when sending to the US, Australia, Europe and Canada with our standard international post options.

I've realised I need my item quicker, can I upgrade the postage?

As long at you contact us before 2pm on the day your item is due to be sent out then we should be able to upgrade you. Most orders will be sent out the same day unless placed after 2pm. These orders will be sent out on the next working day.