Shipping
21/11/24 UPDATE: Due to changes in the business we have changed the postal cut off time to 12pm (GMT) for all orders. Please contact us directly if you need further assistance.
UK Shipping
UK orders are sent with Royal Mail and Evri.
During busy periods like Black Friday and Christmas, you may experience delays on the standard service.
| Shipping service | Tracked | Shipping times | Order by... | Cost |
|
Next Day Delivery
|
Fully tracked - Signature required |
1 Day (Mon - Sat)
|
12pm
|
£12
|
| Speedy Delivery | Notification when delivery made or attempted | 1-2 Days (Mon - Sat) | 12pm | £6 |
|
Standard Delivery
|
Full tracking |
2-4 Days
|
12pm
|
£4 or free on order over £150
|
Head to the bottom of the page for our FAQs.
International Shipping
All of our shipments are sent via Royal Mail and DHL. The post cut off time for both of these services is 12pm.
Duties & taxes will not be included in the final price. Click HERE for your local duties and VAT calculator.
| Country | Shipping times |
Duty free shopping limits - Other fees may apply |
Cost |
| Ireland
|
3-5 working days*
|
€150 |
€11 euro - Free on orders over €200 euro
|
|
Europe
|
3-5 working days*
|
See duties calculator
|
€16 euro - Free on orders over €200 euro
|
|
USA
|
5-8 working days*
|
$800
|
$16 usd - Free on all orders over $150 usd
|
|
Canada
|
5-10 working days*
|
$20
|
$20 cad - Free on orders over $250 cad |
|
Australia
|
7-14 working days*
|
1000 aud
|
$25 aud - Free on orders over $400 aud
|
|
Denmark
|
3-5 working days*
|
DKK 1,150
|
170 dkr - Free on all orders over 1500 dkr
|
|
Switzerland
|
3-5 working days*
|
CHF 300
|
15 chf - Free on all orders over 200 chf
|
|
Rest of world
|
2-7 working days*
|
- |
Contact us for prices |
* If you live in a remote area there may be an additional day for delivery required
FAQs
First, check your tracking. You should have received an email and/or SMS containing a tracking link. If this doesn't help, please check with your local Royal Mail delivery office – they may have attempted delivery when no one was home. They should leave a card to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, in case your postman has delivered to them.
If there is still no sign of your package, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
If the order is yet to go out then let us know as soon as possible and we can amend the details as long as the order is still with us.
Once sent, we're unable to amend any details.
As of the 24th of October 2023 - you will no longer be able to pre-pay your duties and taxes at the check out. You will be notified of these charges before the item is delivered. Please see your local government website for more information.
As a business, we are unable to class parcels as gifts.
If you would like to collect your order please select the collection option at the checkout. Same day collection is for non-customised items only.
Once your order is ready we'll send you an email when it's ready to pick up.
Our studio opening times are Monday - Friday 8am to 4pm, this does not include public holidays.
Click here for address and contact details.
UK: Standard orders are sent via a semi-tracked service with Royal Mail. You will receive your tracking number and shipping updates by email or SMS when your order is dispatched and delivered.
Next day orders are sent via a fully-tracked service with Royal Mail. You will receive your tracking number and shipping updates by email or SMS when your order is dispatched and out for delivery.
International: Orders are sent either by Royal Mail International or via DHL. Both are tracked services. You will receive your tracking number and shipping updates by email or SMS when your order is dispatched and out for delivery.
Check out our returns page for all the info you'll need.
We're unable to use PO boxes for sending international parcels via DHL but we can use them when sending to the US, Australia, Europe and Canada with our standard international post options.
As long at you contact us before 2pm on the day your item is due to be sent out then we should be able to upgrade you. Most orders will be sent out the same day unless placed after 2pm. These orders will be sent out on the next working day.