Shipping

First, check your tracking.  You should have received an email and/or SMS containing a tracking link.  If this doesn't help, please check with your local Royal Mail delivery office – they may have attempted delivery when no one was home.  They should leave a card to notify you, but occasionally they don’t!  It may be worth checking with your neighbours too, in case your postman has delivered to them. 

If there is still no sign of your package, please contact us.  And don't panic.  We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.

If the order is yet to go out then let us know as soon as possible and we can amend the details as long as the order is still with us.

Once sent, we're unable to amend any details.

We now offer a fully inclusive service where all taxes & duties are either included in the final costs or you are given the choice to pay them before-hand.

This will depend on the country you are buying from and all the details will be clearly shown at the checkout.

As a business, we are unable to class parcels as gifts.

If you would like to collect your order please select the collection option at the checkout. Same day collection is for non-customised items only.

Once your order is ready we'll send you an email when it's ready to pick up.

Our studio opening times are Monday - Friday 8am to 4pm, this does not include public holidays.

Click here for address and contact details.

UK: Standard orders are sent via a semi-tracked service with Royal Mail.  You will receive your tracking number and shipping updates by email or SMS when your order is dispatched and delivered.  

Next day orders are sent via a fully-tracked service with Royal Mail.  You will receive your tracking number and shipping updates by email or SMS when your order is dispatched and out for delivery. 

International: All orders are sent via a fully-tracked service with DHL.  You will receive your tracking number and shipping updates by email or SMS when your order is dispatched and out for delivery. 

Check out our returns page for all the info you'll need.

We're unable to use PO boxes for sending international parcels.

As long at you contact us before 3pm on the day your item is due to be sent out then we should be able to upgrade you. Most orders will be sent out the same day unless placed after 3pm. These orders will be sent out on the next working day.