Shipping
UK Shipping
Shipping service | Shipping times | Order by... (GMT) | Cost |
Standard Shipping - Royal Mail 24
|
1-3 working days
|
3pm
|
£4.50
|
Standard Shipping - Royal Mail 24 | 1-3 working days | 3pm | Free when spending over £200 |
Next day - Royal Mail Guaranteed by 1pm
|
1 day (Mon-Sat) - signature required
|
3pm
|
£8.50
|
Head to the bottom of the page for our FAQs.
International Shipping
All of our International shipments are sent via DHL for a fast and fully trackable service. The option to pay duties & taxes will be included in the final price or be available to pay at the check out, depending on your country.
Country | Shipping times | Order by... (GMT) | Cost |
Ireland
|
2-4 working days*
|
12pm
|
€15 euro - Free on orders over €230 euro
|
Europe
|
2-4 working days*
|
12pm
|
€25 euro - Free on orders over €230 euro
|
USA
|
3-5 working days*
|
12pm
|
$20 usd - Free on all orders over $250 usd
|
Canada
|
3-5 working days*
|
12pm
|
$40 cad - Free on orders over $340 cad |
Australia
|
4-6 working days*
|
12pm
|
$35 aud - Free on orders over $370 aud
|
Denmark
|
2-4 working days*
|
12pm
|
200 dkr - Free on all order over 1700 dkr
|
Brazil
|
4-6 working days*
|
12pm
|
$135r - Free on orders over $1200r
|
Israel
|
2-4 working days*
|
12pm
|
₪ 80 - Free on all orders over ₪ 900 |
Japan
|
4-6 working days*
|
12pm
|
¥4000 - Free on all orders over ¥35000 |
Norway
|
2-4 working days*
|
12pm
|
300 kr - Free on all orders over 2700 kr |
Switzerland
|
2-4 working days*
|
12pm
|
25 chf - Free on all orders over 230 chf |
Rest of world DHL express shipping
|
4-7 working days*
|
12pm
|
$30 usd - Free on all orders over $250 usd |
UAE
|
|
12pm
|
100 aed - Free on all orders over 900 aed |
* If you live in a remote area there may be an additional day for delivery required
FAQs
First, check your tracking. You should have received an email and/or SMS containing a tracking link. If this doesn't help, please check with your local Royal Mail delivery office – they may have attempted delivery when no one was home. They should leave a card to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, in case your postman has delivered to them.
If there is still no sign of your package, please contact us. And don't panic. We are here to help track down your parcel, and if it has gone missing (this is very rare) we will offer you a replacement or a refund.
If the order is yet to go out then let us know as soon as possible and we can amend the details as long as the order is still with us.
Once sent, we're unable to amend any details.
We now offer a fully inclusive service where all taxes & duties are either included in the final costs or you are given the choice to pay them before-hand.
This will depend on the country you are buying from and all the details will be clearly shown at the checkout.
As a business, we are unable to class parcels as gifts.
If you would like to collect your order please select the collection option at the checkout. Same day collection is for non-customised items only.
Once your order is ready we'll send you an email when it's ready to pick up.
Our studio opening times are Monday - Friday 8am to 4pm, this does not include public holidays.
Click here for address and contact details.
UK: Standard orders are sent via a semi-tracked service with Royal Mail. You will receive your tracking number and shipping updates by email or SMS when your order is dispatched and delivered.
Next day orders are sent via a fully-tracked service with Royal Mail. You will receive your tracking number and shipping updates by email or SMS when your order is dispatched and out for delivery.
International: All orders are sent via a fully-tracked service with DHL. You will receive your tracking number and shipping updates by email or SMS when your order is dispatched and out for delivery.
Check out our returns page for all the info you'll need.
We're unable to use PO boxes for sending international parcels.
As long at you contact us before 3pm on the day your item is due to be sent out then we should be able to upgrade you. Most orders will be sent out the same day unless placed after 3pm. These orders will be sent out on the next working day.